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Programs
We believe in providing quality service for our customers. In order to to meet the varying needs of our customers, we have created two service options, the Tiered Service Option and Easy Service Option.
Tiered Service Option
The Tiered Service Option has been developed in order to better serve our customers Hexagon Metrology by offering different levels of calibration service. When you call for your pricing please let us know what level you would like us to quote. The pricing is all inclusive and is based on the size of your machine and your location.
For more detailed information on our Tiered Service Options, please see the following documents:
Easy Service Option
The Easy Service option works as a blanket purchase order. This system works as follows:
- Our customer submits a purchase order for any amount
- The Service Coordinator performs a credit check on the purchase order
- Our customer calls when they want to schedule service
- The Service Engineer is dispatched
Under the Easy Service option, the next time a customer needs to order service, they can simply skip to step 3 and call to schedule service with us.
Your Feedback
Your feedback is invaluable. With it, we can gauge how well we are doing so that we can continue to improve our processes and give you the level of quality and service you expect. To provide us with your feedback, we ask that you would please take our Customer Satisfaction Survey to give us your input as well as offer suggestions on how we can improve and expand our services!
Promotions
Please contact us to see if you are eligible for any promotions or to provide us with your information for future promotions. We offer specials including calibration, preventative maintenance, and parts throughout the year.
Customer Promise
- 100% Satisfaction guaranteed on every service call
- Our service department is customer driven
- Many services we offer include:
- Calibrations & certifications—ask about our competitive pricing
- Replacement parts, new & rebuilt
- Onsite repairs
- Installing and relocating machine services
- Software and hardware upgrade packages
- Customer preventive maintenance training and software training
- Service contracts of all types
- We notify you regarding your next calibration due date to help you manage your calibrations
- Customer support is available for hardware & software (Help Desk) 1-800-343-7933
- We offer the largest field service organization in North America with over 100 field service engineers
- Regionally managed services including the dispatching of field service engineers
- Factory direct, highly trained field service engineers
- Proper tools and equipment are used to perform service
- N.I.S.T. traceable calibration equipment
- Spare parts are stocked around the country supported by a dedicated logistics warehouse
- All parts and service are warranted (please ask for details or refer to your quote)
- ISO/IEC 17025 Accredited including Z 540 for calibration services
- Fully insured—both Workman’s Comp. and Liability
- Calibrated machines are ensured to meet OEM specifications
Literature
Do you have questions? Please call (800) 343-7933 or fill out our online Contact Us form now!
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Service and Support 
